January 2021 Statement from Wheelhome regarding Coronavirus (Covid-19)
In compliance with the U.K. government's recent Lockdown directives, we are permitted to continue producing our campers and are endeavouring to do so (working 7 days a week). However, all visits by customers, reps etc. to Wheelhome are suspended until further notice. Please do not just turn up.
We have been receiving a significant and sustained increase in our products during the Covid-19 pandemic. This is partly because of the pandemic but also due to the popularity of our new model, Vikenze III, launched early 2020. We now have long lead-times for new orders.
Dashaway e caravan. New Dashaway caravan orders are suspended at present as these are particularly time consuming to build.
Completion/deliveries of orders will be as close to our estimated completion dates as possible, but we are reliant on outside suppliers etc. so please be patient - we are doing our best.
Emails. Given the foregoing we trust you'll understand that our ability to respond to the high volume of emails we are receiving is under pressure. We will endeavour to reply to as many as we can, but are having to prioritise. Regrettably, our replies may be uncharacteristically short and to the point. We cannot get into multiple email exchanges.
We sincerely thank you all for your interest in our little campers - we really are hugely grateful, and kindly ask that you please bear with us during this challenging time we are all living in. Together, we can and will get through this and able to get out camping again soon.
The above measures are with immediate effect but may be revised to remain in compliance with government guidance. Remember, stay safe and wash hands regularly. Click here for government guidance on symptoms.
Wheelhome wish to express our sincere gratitude to all our NHS doctors, nurses, police and support staff that are working so hard at the moment to keep us all safe and well. We sincerely thank you all.
Best Regards, Stephen Wheeler (proprietor), Wheelhome,